Frequently Asked Questions
Everything you need to know about your Freebird beauty journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
Are Freebird products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, even if the product has been opened.
Can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Are your beauty products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.